Client of the Month: Crystal Gaines

Sweet, smart, and strong are accurate adjectives to describe our April Client Of The Month: Crystal Gaines. A full time housekeeper, mother of two, and, survivor, she is an impressive woman–We at Michles & Booth couldn’t be prouder that Crystal asked us to represent her. We hope you will too.

In the lobby of our Brent Lane office, I witnessed a mini-reunion between Crystal and her attorney, Kel Murphy. There were smiles, laughs, and a hug. A wonderful, poignant moment, quick, but golden–proof that our commitment to service results in a satisfied clientele. At Michles & Booth, we equip the injured with the resources necessary to recover from horrific situations.

Crystal’s accident was truly that, horrific; following a head on collision with a speeding driver (on Nine Mile and Beulah Road), Crystal was faced with her greatest life challenges–cosmetic scars, depression, and excruciating physical pain. Seated in the passenger seat of a company work van, Crystal was propelled through two windshields–dangling, legs in one vehicle, her upper half in the other, face to face with the negligent driver who would change her life forever.

Kel and his paralegal, Carley, got right to work, scheduling meetings and fighting the insurance company. Crystal did her part too, physical therapy, chiropractic care, heat pads, etcetera. She also sought treatment for the anxiety and depression caused by the accident.

Often what is overlooked by insurance companies is the psychological effects of such traumatic accidents. And Crystal will be the first to tell you that her accident was most damaging to her psyche.

“I was in a very dark spot,” she said.

It was difficult for Crystal to look in the mirror, to be reminded of why those scars were there. Crystal, removing herself from the trauma, stopped looking in the mirror. But if it wasn’t the scars on her face, it was the glass inside of her right eye, or the unbearable pain in her back. Fortunately, Kelly, like all our trusted and qualified attorneys, went the extra mile.

“He earned my trust,” Crystal said. “He made an effort to make a personal connection; we walked side by side”.

In the same way an ex-fireman called an ambulance for Crystal, Kel and Carley utilized their resources to get Crystal back on her feet.

What makes Crystal, Kel, and Carley’s work so impressive?

They were able to complete the case in less than a year.

Today, Crystal is in better health, and better spirits. Back to full time work, enjoying her loved ones, and kind enough to express her gratitude to Kel, Carley, and our firm.

Crystal says, “I’m good. I’m good”.


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